Contact
Whatever you need, we’re here to help.
 Online Chat 9am-6pm (GMT+8)
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 Email Reply within 24 hours
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 WhatsApp Reply within 12 hours
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- Official Website: https://en.wisualarm.com/home
- Customer Service Online: 9am-6pm (GMT+8)
- Question (Reply within 24 hours): wisualarmestore@wisualarm.com
- WhatsApp: chat with us
- YouTube: @Wisualarm-HomeFireSafety
- Office: Road Binxing 1399, Binjiang district, Hangzhou, Zhejiang, China, 310053
Warmful Tips
We will actively respond and provide support for any after-sales issues regarding our products, including reissuing new products or offering refunds. We wish you a delightful shopping experience and are here to assist you wholeheartedly :)
Any further concerns, please feel free to contact us!
FAQ
1. Amazon order after servicePlease note our products come with 2-5 years warranty. To further assist you, please provide us with the Amazon order number and the problem you are facing. After we got the above info, our service specialist will online within 12 hours to offer solution for your satisfaction. |
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2. When can I receive my order? Normally, for products ordered to a European address and the page shows that they are in stock, it usually takes 2-5 working days to receive them. If you already ordered, you can check your order status by this link https://eu.wisualarm.com/apps/parcelpanel |
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3. Can I buy in bulk? Are there any discounts? You can of course buy in bulk. Please tell us the specific quantity and we will provide you with an exclusive discount after checking the inventory in our local warehouse. |
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4. Can I buy it at a price excluding tax? Sure! Please provide your VAT tax number. After verification of validity, we will create an exclusive tax-free order for you. |
